Refund Policy

Try it before you pay

New accounts get 14 days free and we do not ask for a card to start. If you do not subscribe, nothing is charged — there is no automatic conversion to a paid plan at the end of the trial.

30-day money back

If you subscribe and change your mind, email us within 30 days of the charge and we will refund it in full. This applies to your first payment on any plan.

Founding customers who pay before launch

Founding customers pay $29 a month before the product is finished, which deserves clearer terms than usual:

• You can ask for a full refund at any time before ChaseCerts is delivered to you, for any reason at all.
• If we tell you a date and miss it, you get a full refund of everything paid up to then — you do not have to chase us for it.
• If we decide not to build ChaseCerts, we refund every founding customer in full and say so plainly. That is a real possibility and you should know it before you pay.

Cancelling

Cancel any time. Your subscription runs until the end of the period you have already paid for and then stops. Monthly payments already taken for periods you have used are not automatically refunded — but see the first box on this page, because we would rather refund you than keep money you feel you wasted.

How to ask

Email hello@chasecerts.com from the address on the account and say you want a refund. That is the whole process. We reply within two business days.

How the money comes back

Payments are processed by Paddle.com Market Limited, which is the merchant of record for ChaseCerts. Refunds are issued through Paddle to the original payment method. We approve the refund; Paddle carries it out, normally within 5 to 10 business days depending on your bank.

You can also contact Paddle directly about a payment at paddle.net, which is their buyer support site.

Chargebacks

Please email us before disputing a charge with your bank. A chargeback costs us a fee and takes weeks; an email takes a day and gets you the same money back.

Your statutory rights

Nothing on this page reduces rights you have under consumer law where you live. If your local rules give you more than we offer here, those rules win.